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Business Process Management (BPM) is a TECHNOLOGY that
allows companies to realize extraordinary economies of scale
in their content and process driven activities.
For over 25 years our customers have improved service levels
and cash flow, lowered costs and reduced risk by using PBT’s
services to deploy their BPM solutions.
Top-performing companies leverage the value
of their technology investments to shrink the cost of finance to
as little as 0.48% of revenue. Companies that fail in this regard
end up spending as much as 2.54% of revenue to support their finance function.
Hackett Group Ongoing Finance Benchmarking Study
SAP and BPM coexist, once the claim is resolved, notifies the customer of outcomes via email, attaching pertinent supporting documents to facilitate acceptance.
The project goal was to completely replace the information infrastructure and implement ECM and BPM.
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Content Management refers to the software tools used to collect, index, secure, organize, and manage business content from creation through archive.
The input channels and media formats from which work can be received have grown exponentially during the past decade. Data and documents are sourced from any number of devices, each with potentially relevant business information. New input channels have created challenges for companies as they attempt to effectively and efficiently collect, secure and manage business content.
PBT has successfully addressed these issues including access to data and documents based on profile assignment, management of multiple file types within a work packet, and version control. We have dozens of customers who effectively manage multiple input channels via consistent, coherent solutions with no degradation in security, presentation, access or functionality.
A large publishing firm and an international lens manufacturer integrate ECM and BPM with AP to reduce cost and improve invoice processing. The result: “a smash hit!”
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PBT’s Content and Business Process Management solution “has helped us significantly reduce the cost of claims processing and deduction resolution.”
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Process Management refers to the software tools used to assess and route business content from process initiation through completion based on established business practices.
The software tools that enable Process Management include a series of configurable tasks which graphically represent specific functions within a business process. Tasks are connected by arrows into routes to create maps that document the business process which can be verified by business users.
During Discovery, PBT works with prospects to identify activities that can be eliminated or automated by applying content and process management. High level maps reflect redesigned processes, isolating areas in which cost savings can be achieved such as increased processing volume by automating work distribution, rules-based work prioritization and approval routing. Process Maps allow the prospect to visualize the return on investment that can be achieved with automation.
A fairly rigid, sequential process was redesigned as a flexible, secure, automated and optimized New Business workflow capable of supporting our organic growth strategy. The redesigned process has reduced risk and turnaround time while improving internal controls and auditability.
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The process redesign results in a common user interface and workflow that automates both the movement of work, the business rules that drive activities and outcomes, and access to the applications that support work completion.Learn More...
Business Intelligence (BI) refers to the software tools used to collect and analyze information about work processes. Output from BI tools is often presented in Management Dashboards. Dashboards are real time or near real time graphical representations of management approved performance measures and process monitors.
BI tools come in many flavors from basic tracking data collected during processing to Labor, Historical and Event cubes, each with respective measures and dimensions. The key to using these tools effectively is to understand what information is available, how to access it and how to present it to business users in a meaningful format.
PBT customers run the gamut from those who use tracking data only to others who have implemented multiple BI tools to collect, analyze, and present process and performance information.
PBT works with numerous companies to provide content and process management solutions to our customers. Contact PBT to discuss your business requirements and together we will determine which partner or partners align best with your business and add value provide software relevant to your needs.