About PBT

PBT is a consulting firm specializing in the design and implementation of Business Process Management (BPM) and Enterprise Content Management (ECM) solutions for data- and document-driven organizations.

Our award-winning solutions help organizations improve operational efficiency, reduce costs, strengthen compliance, and improve customer service. PBT customers operate throughout North America and the Caribbean.

Who We Are

Since 1992, PBT has worked with organizations to assess business processes, organize business content, eliminate manual tasks, and deploy flexible technology solutions that improve outcomes.

Our team brings expertise in finance, banking, healthcare, government, manufacturing, and enterprise systems consulting. Team members have backgrounds in project management, solution design, application development, technical support, quality assurance, and marketing.

Our Mission

PBT works collaboratively with customers to build a shared commitment to successful project outcomes. Our goal is to deliver creative, flexible, user-focused solutions that improve operational efficiency and strengthen our clients’ competitive position.

Every engagement is designed to produce measurable improvements in service quality, operational efficiency, and financial performance.

Company History

PBT was founded in 1992 by Kathy Reid, an experienced systems architect in financial and healthcare information systems.

Over the years, PBT has delivered numerous successful BPM and ECM deployments across multiple industries. In 2005, the Aberdeen Group recognized Verizon’s deployment of PBT’s Expense solution with its “Best Practices in Invoice Reconciliation and Payment” award.

PBT continues to evaluate and implement modern technologies that help customers improve productivity and deliver consistent business outcomes.